Last Updated: 24 October 2024

For New Relief, https://new-relief.co.za/

At New Relief, we value your privacy and are committed to protecting your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

1.1 Personal Information: When you place an order, we collect information such as your name, email address, phone number, billing/shipping address, and payment details. 1.2 Browsing Information: We may collect non-personal data such as your browser type, IP address, and interaction with our website through cookies.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• To process and fulfill your order.
• To communicate with you regarding your purchase, including sending order confirmations and shipping updates.
• To improve our website, products, and customer experience.
• To send promotional materials (with your consent).

3. Data Sharing

We do not sell, rent, or trade your personal information. However, we may share your data with third parties for the following reasons:

• Payment Processing: To process payments via Paystack.
• Shipping: To fulfil your orders through our shipping partners.
• Legal Obligations: If required by law or to protect the rights, property, or safety of New Relief, our customers, or others.

4. Security of Your Information

We take appropriate measures to secure your personal data. All payment transactions are encrypted through Paystack. However, no online platform can guarantee 100% security, and we advise you to take precautions when transmitting information over the internet.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us track site usage and remember your preferences. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or deletions of your personal information.
• Withdraw consent for marketing communications at any time.

If you would like to exercise any of these rights, please contact us at info@new-relief.co.za.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically to stay informed of updates.

9. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us:
Email: info@new-relief.co.za
Phone: 084 555 9490